The well-being of our guests and staff is the highest priority of The Royal Senses, Curio Collection by Hilton. With this in mind, we have implemented rigorous health and care regulations in order for you to enjoy a safe and relaxed holiday.
These regulations include, but are not limited to, the following:
Health First Certification issued by the Hellenic Chamber of Hotels verifying compliance to health protocols
Compliance with WHO & ECDC guidelines
Collaboration with Ecolab, a global leader in hygiene and cleaning industry
Collaboration with certified laboratory for water and food analysis, hygiene solutions and services
Assigned manager who is responsible for the implementation of SARS–CoV–2 (Covid-19) protocols
Dedicated doctor on call available 24hours a day
SARS–CoV–2 (Covid-19) action plan in place according to WHO & ECDC and local hygiene authorities’ protocols and guidelines
Mandatory weekly self-testing for all associates throughout of the season
All associates are trained and certified on SARS – CoV – 2 (Covid-19) hygiene protocols
Temperature checks will be conducted daily before entering the resort.
PPE available to all departments
All our partners comply with strict operating protocols
All partners including transportation are committed and comply to hygiene health & safety protocols
PCR and rapid tests are available on request through our doctor on call
Collaboration with our trusted partner Ecolab, a global leader in water, hygiene and infection prevention
solutions and services
Fresh air purification and A/C disinfection
Steam pressure technology
Cleaning & disinfection schedules for all public areas, guestrooms & high frequency touching points
Water & air quality monitoring
Contactless Check In – Check Out procedures performed in outdoor areas
POS, key cards and reception counters disinfection
Daily temperature checks upon arrival
Contactless access to online booking dining and SPA sessions by using the app
Dining and spa menus as well as hotel information are available digitally with the use of the app and QR codes
Dining is offered in the extended open-air outdoor areas practicing safe distancing
Enhanced HACCP procedures across all F&B outlets
Thorough and regular disinfection procedures apply to all public areas
Social distancing signage & information is provided throughout the resort
Furniture set up ensures social distancing according to hygiene guidelines
Room service available under enhanced hygiene protocols and HACCP procedures
Spa services and sessions are designed to ensure the outmost security to our guests
Outdoor fitness area and equipment along with wellness sessions are available for sport enthusiasts
All public and private pools follow the social distancing protocol as well as required hygiene measures
Housekeeping services are provided according to hygiene protocols and respecting the special requests and needs of guests to ensure a comfortable, pleasant and safe stay
Guest rooms are sanitized with cleaning & disinfection certified products of Ecolab, a global leader in hygiene and cleaning industry
PPE equipment & disinfection stations are available in various public areas throughout the resort. Guests are encouraged to use mask and follow the respiratory etiquette
Visitors are allowed in public hotel areas but not in guest rooms
Please note that all measures are monitored and subject to change
This information will be regularly updated when required, however additional measures not listed here might be implemented if this is deemed necessary
